SUMMARY

I am a highly versatile, anthropologically trained user researcher and designer. I work at the intersection of human behavior and design, asking the questions that help clients get to heart of experiences. I listen, observe, interpret and create meaningful experiences for others.

RESEARCH & TECHNICAL SKILLS

  • Plan and facilitate participatory design workshops with stakeholders
  • Experience with HTML, CSS, SQL and Python 
  • Highly skilled with Illustrator, Photoshop, Final Cut, Sketch, Balsamiq and can learn quickly learn new tools
  • Lead research efforts to rigorously and iteratively structure a problem
  • Skilled at conducting remote usability research with tools such as UserTesting.com
  • Build low - high fidelity prototypes to test / validate assumptions

EXPERIENCE

San Francisco Mayor's Innovation Fellow, User Experience Researcher and Designer                                                    Sept 2016 - Present

San Francisco Municipal Transportation Agency (SFMTA), San Francisco CA

  • 2016 Mayor's Innovation Fellow in the Office of Civic Innovation, working directly with the SFMTA to understand and improve the rider experience. 


User Experience Design Instructor                                                                                                                            Feb 2016 - Present

Inneract Project, Oakland CA

  • Co-teach an 8- week, hands-on design course to underserved students, exposing them to the design profession. 


User Experience Researcher                                                                                                                                          Jan 2016 - Present

Facebook, Menlo Park CA  

  • Conduct research on internal enterprise products / processes at Facebook to increase employee satisfaction and productivity. 

 

Instructor Associate

General Assemb.ly, San Francisco CA                                                                                                                                       Sept 2015 - Present

  • Mentor General Assembly students on core UX and user research principles and best practices
  • Provide support, in-depth project feedback, and industry advice to students in the UX course 
  • Responsible for closely tracking student progress and working to address personal knowledge gaps 

 

Fellow, User Experience Research & Design Lead                                                                                                         Jan 2015 - Dec 2015

Code for America, San Francisco CA                                                                                                                       

  • Led research for the Financial-Wellness Calculator, Albuquerque’s new tool that helps residents achieve economic stability
  • Defined, scoped and managed generative / evaluative research to understand economic needs of the Albuquerque community
  • Recruited participants, conducted 75+ contextual interviews, facilitated participatory design sessions, designed surveys
  • Conducted rapid, in-person/remote usability tests; On-boarded/tested with organizations for pilot study of product
  • Synthesized findings into compelling oral, written and visual presentations to influence product decisions
  • Innovated research methods while maintaining a practice of sharp analysis and empathy
  • Presented research at Code for America Summit: Deepening Impact in Economic Development, 2015 (1300 attendees)

 

Education Programs Producer

General Assemb.ly, San Francisco CA                                                                                                                                    Sept 2013 - Dec 2014

  • Designed and managed classes and workshop products for the SF campus
  • Used student feedback to improve product quality and test new course offerings 
  • Recruited and trained instructors. Worked with instructors to iteratively design high-quality curriculum
  • Successfully hit quarterly revenue targets of $85K and generated $800K in sales as an Admissions Producer
  • Led program development and managed a partnership program with 25 Year Up students to increase diversity
  • Mentored and exposed urban youth students in diversity program to careers in technology and design  
  • Innovated and executed various on-the-ground and digital marketing strategies to bring in new students 

 

Research & Exhibition Design Intern

ZERO1 Garage, San Jose CA                                                                                                                                                 Jun 2013 - Sept 2013

  • Conducted secondary content research and helped design educational collateral for exhibition displays
  • Researched philanthropic and corporate partnerships that drove revenue growth with Executive Director
  • Helped produce the highly acclaimed 2012 Biennial exhibition, “Seeking Silicon Valley” with Lead Curator

 

Qualitative Research Intern

Grameen Bank, Dhaka Bangladesh                                                                                                                                     Jun 2010 - August 2010

  • Conducted ethnographic research with borrowers in rural Bangladesh to understand needs
  • Presented final recommendations/ strategies to increase borrowers’ access to, and experience with the bank’s services

EDUCATION & PROFESSIONAL DEVELOPMENT

Wesleyan University, Middletown, CT, B.A. Cultural Anthropology, 2013

Startingbloc,  Boulder CO, Social Innovation Fellow, 2014
Stanford University, Palo Alto CA, DSN 101: History and Theory of Design, 2014
General Assembly, San Francisco CA, User Experience Design, Data Science, 2014
Harvard Business School, Cambridge MA, Summer Venture in Management, 2012

 

HONORS & AWARDS